Dear Valued Customers,

We are excited to introduce our new condition definitions for the items we post to our auctions, ensuring greater transparency and helping you make informed bidding decisions. We have also updated our return policy to provide clarity.

1. Like New “Like New” items are lots that appear to be in a new and/or unused condition. For items that are marked “Like New” a bidder must review the photos and lot details prior to bidding. If the bidder feels that there is a major defect or significant discrepancy with the item, the bidder MUST report this to customer service prior to leaving the premises. Once the bidder has left the premises with the item, customer service cannot issue any refund for issues arising with the item. Additional information and requirements for receiving a refund can be found under refunds in our terms of service.

2. Open Box

“Open Box” items are lots that were sold by a retailer, and potentially used before being returned by a customer. These items are not tested for functionality or inspected for completeness. Open Box items may be damaged, not in their original packaging, and/or may be missing pieces. So unless the condition of a specific item is explicitly stated, the bidder should not make any assumptions about the condition of the item. All Open Box items are sold AS/IS. Please carefully inspect the lot photos and read the lot details prior to bidding.

3. Damaged An auction lot may be marked as "Damaged" for a variety of reasons. Most “damaged” items have a major defect of some kind that was observed during the listing process. These are items that we believe still have value to our customers, though they might require some repair and/or could be use for parts. All Damaged items are sold AS-IS, Rio Grande Auctions cannot issue refunds on these items. Please carefully inspect the lot photos and read the lot details prior to bidding.

4. Condition Notes When you click into an item's details on our website, items that have higher value will typically have detailed conditions notes. Please check for this to make a more informed purchasing decision. Updated Return Policy:

All items are being sold as-is. We do not accept returns. Exceptions to this policy will only be made when ALL of the following criteria are met:

1. The lot was identified as “Like New” condition on the auction (Absolutely no refunds will be issued for items that are identified as “Open Box” or “Damaged”).

2. The item was inspected and the return requested before the item left the premises. 

3. The item is being returned in the same condition it was received by the bidder.

4. The item must have a major defect and/or have a significant discrepancy that was not represented in the lot title, photo, notes, and/or condition on the auction (We do not accept returns for items that have minor defects, cosmetic damage/defects, and/or missing parts/accessories). 

Ultimately, all returns are still subject to Rio Grande Auction’s discretion - We reserve the right to reject any return and/or change our policy at any time.